Refund, Exchange, and Return Policy:
- Customer satisfaction is always our topmost priority. In case you receive a product you are not 100% satisfied with, you can return the product and get an exchange, replacement, or refund. For exchange and replacement, a delivery charge applies.
- For returns and exchanges, no refunds or adjustments will be made for any original delivery charges.
- However, if the replacement is needed because of an error from our end, we will be paying the delivery charge to take the parcel back and send you the replacement.
- Refunds are only available in cases where there are reasons behind that are strong enough.
- To request a return/exchange of an item, please inform us within 24 hours from the date you received it. Exchanges are subject to product availability.
- The receipt is a must for an exchange/refund. Any product that you want to return/exchange must be in the same condition you received it and in the original packaging.
- OverHunt will accept the return or exchange of items that are in new condition, unworn, unaltered, and free of damages by the customer. If not, we reserve the full right to refuse the exchange/refund.
- Extra Discounted items are non-refundable and non-returnable. Customers must need to check when the rider will deliver them. If customers find any problem with the item or order, they must cancel and return that item to that rider. Otherwise, if the customer receives that order and wants to change items then the customer must need to pay the delivery charge again for exchanging items. (We recommend checking all products from the rider before delivery.)
- You cannot exchange an order more than one time.
Note: Exchange & Return Charge Applicable
Exchange Charge
- Inside Dhaka 150 BDT
- Outside Dhaka 200 BDT
Return Charge
- Inside Dhaka 70 BDT
- Sub Dhaka 100 BDT
- Outside Dhaka 130 BDT
- For Exchange please fill-up: https://forms.gle/ua4t233nw8sHgbs96
Contact us
Please contact us for all kinds of assistance. We are available every day from 10 AM. to 10 PM.
Our Service Center Hotline: +8801326976231
Service Center Email: support@overhuntbd.com